You may not realize it, but as a manager or team leader, you create experiences every minute of the day that help shape your organization’s culture. These experiences include:
- Promoting someone
- Firing someone
- Announcing a new policy
- Interacting in meetings
- Providing feedback
- Communicating through conversation, email or presentations
Such interactions shape beliefs about “how we do things around here.” These beliefs, in turn, drive people’s actions, which collectively produce results.