How People Experience Work


You may not realize it, but as a manager or team leader, you create experiences every minute of the day that help shape your organization’s culture. These experiences include:

  • Promoting someone
  • Firing someone
  • Announcing a new policy
  • Interacting in meetings
  • Providing feedback
  • Communicating through conversation, email or presentations

Such interactions shape beliefs about “how we do things around here.” These beliefs, in turn, drive people’s actions, which collectively produce results.