Groupthink, originally researched by Yale University psychologist Irving Janis, is a psychological phenomenon that occurs within groups. It’s a mode of thinking that occurs when a decision-making group’s desire for harmony overrides its realistic appraisal of alternatives.
Group members try to minimize conflict and reach a consensus, without critically evaluating additional ideas or viewpoints. Factors like group cohesiveness and situational context help determine whether groupthink will contaminate the decision-making process.
The negative cost of groupthink is loss of individual creativity, uniqueness and independent thinking. Organizationally, these consequences lead to costly errors in product launches, service policies and competitive strategies.